LivBetter is Free for people in need of care and support, their family and friends that support them, and community volunteers.
What Fees do service providers have to pay?
LivBetter charges a percentage-based fee on transactions for paid support activities and a flat fee for concessional or subsidised arrangements. More on LivBetter Fees and Charges …
Schedule of fees and charges
LivBetter charges a percentage-based fee on transactions for paid support activities and a flat fee for concessional or subsidised arrangements. In addition, there is a processing charge of $0.30 for each transaction to cover third party costs. Fees and charges are outlined in the table.
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Fees and charges:
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Paid support activities
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Subsidised arrangements
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New Client Set Up Fee (once off):
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8%
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$8.00
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Commission:
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2%
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$2.00
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Processing Charge (on total transaction):
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+ $0.30
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New Client Set Up Fee: When a new client is first introduced to a service provider through the LivBetter system the service provider pays a New Client Set Up Fee. The fee is debited from the service provider’s account when the client accepts their specific offer. No subsequent requests from this client incur this fee.
Commission: The service provider pays the Commission on every support activity arranged through the LivBetter system. On the first occasion of an activity, the Commission is debited from the service provider’s account when the client accepts their specific offer. On subsequent, re-occurring activities the Commission is debited on the scheduled date of each support activity.
Processing Charge: This charge is incurred on each financial transaction to cover third party financial and administration costs that have to be paid by LivBetter.
How are fees paid?
LivBetter uses PayPal for its financial transactions. PayPal is an internationally secure financial transaction processing system.
Service providers need to have a PayPal account, from which the appropriate fees and charges can be debited. This means there is no need to share your financial information with LivBetter.
Providers can choose to run a balance in their PayPal account or link your account to a credit or debit card with a pre-approval arrangement.
A PayPal account is free to service providers. PayPal’s fees are taken from the transaction amount received by LivBetter.
Setting up a PayPal account
Setting up an account with PayPal is quick and easy. After registering with LivBetter, service providers will be guided through the process when they first make a service offering.
When are fees paid?
Fees are payable when a service offer is accepted i.e. only when providers get business, NOT for the offers they make. This makes LivBetter a cost-effective way of promoting a service.
On the first occasion of a support activity, fees are debited when the client accepts the service offer. For subsequent, re-occurring services, the fees are debited on the scheduled date of each service activity.
FEES AND CHARGES: EXAMPLES
Example 1:
If a client accepts a specific offer for a $50.00 non-subsidised activity from a provider they have not engaged through LivBetter before, LivBetter will debit the provider:
New Client Set Up Fee (@8%): $ 4.00
+ Commission (@2%): $ 1.00
Total Fees: $ 5.00 + Processing Charge ($0.30) = $5.30
This $5.30 is debited from the service provider’s account when the client accepts the specific offer.
Example 2:
If the same client then arranges a new support activity for $50.00 from the same service provider, LivBetter will debit the provider:
Commission (@2%): $ 1.00
Total Fees: $ 1.00 + Processing Charge ($0.30) = $1.30
This $1.30 is debited from the service provider’s account when the service activity is scheduled.
Example 3:
If the same client arranges a concessional or subsidised service with the same service provider for $120.00 ($30.00 out of pocket and $90.00 subsidy), LivBetter will debit the provider:
Commission (Flat fee): $ 2.00
Total Fees: $ 2.00 + Processing Charge ($0.30) = $2.30
This $2.30 is debited from the service provider’s account when the service activity is scheduled.
Example 4:
If a NEW client now accepts a specific offer for a $120.00 subsidised activity from the same service provider (and they have not connected in LivBetter before), LivBetter will debit the provider:
New Client Set Up Fee (Flat fee): $ 8.00
+ Commission (Flat fee): $ 2.00
Total Fees: $10.00 + Processing Charge ($0.30) = $10.30
The $10.30 is debited from the provider’s account when the client accepts the specific offer.
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