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1 For Consumers

21 I’ve forgotten my password

Because of our privacy settings, we are not able to retrieve passwords. If you forget your password, click on the “Forgotten password” link on the log in page (or the “My Profile” page). Enter your email address so that we can reset your password…

22 Is it safe to use paid service providers?

Firstly, the way LivBetter operates mirrors the way support and care is obtained today i.e. through words of mouth and trusted advice (e.g. from the Council). It is likely that the first interactions of a new user will be with family and friends. Typically…

23 Is LivBetter available in other languages

LivBetter has been designed so that it can be used in any language. At this stage, users can input information in any language, but cannot change the language of the main navigation buttons. This feature is planned.

24 Is my information secure?

LivBetter approaches the security of your personal information as paramount, and as a basic pre-requisite in the way we specify, develop and deploy the Product. Because LivBetter is Software-as-a-Service technology, it manages data security by encrypting…

25 Is the App available now?

The LivBetter App is available on the App Store and in the Google Play store. LivBetter can also be accessed as software-as-a-service from a computer. Simply go to www.livbetter.net.au from your browser. Find out about software-as-a-service here: What is…

26 Isn't it easier to organise support by phone?

LivBetter is designed for coordinating support where multiple parties are involved. Obviously if you are only organising (or offering) support for a once off event, then you don't need to use LivBetter. If you think that your support needs are going to increase,…

27 Moderation of content

Moderation of the content on LivBetter User-inputted content: Most of the content on LivBetter is provided by users for the purposes of requesting and offering support. This content is owned by the user, and LivBetter is not able to access or use the details…

28 Privacy of your information?

Please see LivBetter's Terms and Conditions for the full legal description. In Plain English We aim to be a trusted, permanent and useful partner offering online technology to help you stay where you really feel at home. At home. Your Privacy is paramount…

29 What about people who can’t use computers?

LivBetter allows anybody to take responsibility for managing and arranging support and care for another person. Typically a primary care giver or a family member might take on this coordination role. When coordinating support, LivBetter requires a formal…

30 What are the references to SeeCare?

The early versions of the software were called “SeeCare”. When the App was designed, SeeCare was renamed specifically to resonate with Baby Boomer women. The name "LivBetter" was chosen after market research with prospective clients. There may be some…

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